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WEBINAR
Service data is a gold mine for those with the right skills to dig

Three Things You Didn’t Know Three Minutes Ago:

1. Demand for equipment maintenance skills is creating a services marketplace. Mixed labour models are becoming the norm.

2. The value of your equipment and service data is already starting to exceed the value of the equipment itself.

3. In just 5 years, as-a-service businesses and predictive maintenance models will contribute most of the revenue.

Do You Know What Else Is Affecting Your Service Business? We Do…

ServiceMax commissioned Forrester Research to examine the impact of service transformation globally — from how equipment is managed, to what workforce skills are required to maintain them, to which business models will drive monetisation and superior customer experience.

In this webinar, we share some eye-opening results gleaned from over 675 interviews with your peers — senior executives working in Field Service and IT across Europe, MENAT, USA and APAC in multiple vertical industries — answering questions such as:

  • Where your peers are investing in different aspects of service and why
  • Which workforce challenges are driving the pace of service transformation
  • Confidence levels around retiring equipment too early
  • Implications of extending equipment lifespan
  • The best business models to support and monetise customer experience
  • Benefits of predictive maintenance models
  • And more….

Join this webinar with Sumair Dutta – Director of ServiceMax Global Customer Transformation Team and Paul Miller – Forrester Principal Analyst to discuss how digital transformation is requiring companies to digitalize their assets at a fast pace, but workforce digital skills need to catch up to accelerate the digital progression.

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Paul Miller
Forrester Principal Analyst
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Sumair Dutta
Director of ServiceMax Global Customer
DATE & TIME
17th September 2019
9AM SGT | 10AM JST | 11AM AEST
DURATION
1 Hour
NEXT SESSION BEGINS IN: 00:00:00
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