Service data is a gold mine for those with the right skills to dig
Three Things You Didn’t Know Three Minutes Ago:
1. Demand for equipment maintenance skills is creating a services marketplace. Mixed labour models are becoming the norm.
2. The value of your equipment and service data is already starting to exceed the value of the equipment itself.
3. In just 5 years, as-a-service businesses and predictive maintenance models will contribute most of the revenue.
Do You Know What Else Is Affecting Your Service Business? We Do…
ServiceMax commissioned Forrester Research to examine the impact of service transformation globally — from how equipment is managed, to what workforce skills are required to maintain them, to which business models will drive monetisation and superior customer experience.
In this webinar, we share some eye-opening results gleaned from over 675 interviews with your peers — senior executives working in Field Service and IT across Europe, MENAT, USA and APAC in multiple vertical industries — answering questions such as:
Where your peers are investing in different aspects of service and why
Which workforce challenges are driving the pace of service transformation
Confidence levels around retiring equipment too early
Implications of extending equipment lifespan
The best business models to support and monetise customer experience
Benefits of predictive maintenance models
Join this webinar with Sumair Dutta – Director of ServiceMax Global Customer Transformation Team and Paul Miller – Forrester Principal Analyst to discuss how digital transformation is requiring companies to digitalize their assets at a fast pace, but workforce digital skills need to catch up to accelerate the digital progression.