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Into the Diamond Mine with
Patrice Eberline

In a follow up to her previous book, “A Diamond in the Rough”, Patrice Eberline is releasing her next book, “Into the Diamond Mine: A Field Service Transformation Handbook for Executives.”

“Think Big, because service and the way you manage your service business will never be the same again.”

Looking beyond the basics of service and the impact that service can make on customer satisfaction, Patrice now takes a deeper look into the nature of true service transformation - what it looks like and what outcomes to expect from it.

Join John Ragsdale, VP Research, Technology and Social at TSIA, as he sits down with Patrice to talk about her journey, thoughts and hopes for “Into the Diamond Mine”. During this live interactive webinar, you will learn:

  • What is Service Transformation and how do I begin the journey?
  • What roles do IoT, predictive analytics and technicians play in a Transformation?
  • What is the real and full value of a complete Service Transformation?


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