Service leaders are faced with the combined challenge of generating increased revenue, improving customer experience and reducing cost for their field service organizations. As the world moves more and more digital, it’s critical that service leaders keep up. A data-driven view of service operations allows for improved customer experience, workforce utilization and profitability. By employing modern technology and software, service leaders can transform their service organizations reliably and consistently.
View this webinar to learn how ServiceMax customer Kodak Alaris was able to improve their customer satisfaction, service productivity, and utilization by consolidating and digitizing their workflow. Our experts will discuss:
What steps Kodak Alaris took to ensure success in their digital transformation
What worked well and what lessons were learned throughout the process