Digital Transformation for Long-Term Sustainability
Manufacturers today know they need to upgrade their technology but are challenged with how to align their tech plans with their customer obligations.
As GE Healthcare looked to improve their patient experience and reduce interruptions to medical care, they found their mainframe systems did not provide visibility across asset lifecycles, preventing the insight needed for field teams to deliver the right customer experience.
To deliver what customers needed, GE Healthcare rolled out improved processes and leveraged technology advancements such as predictive analytics to enable its strong service team with the knowledge needed to better service installed equipment and boost technician productivity.
View this webinar to learn repeatable ways GE Healthcare leveraged technology to uplevel its customer service delivery. You'll hear how GE Healthcare:
Digitally transformed its field service business
Improved field service productivity
Gained a 360-degree view of assets to drive service revenue