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ServiceMax Tech Talk

On August 18, Sumair Dutta from ServiceMax’s GCT team hosted our first Tech Talk event featuring technicians from ServiceMax customers: Quench, Hach, and Domino.

We had a chance to hear from various technicians’ accounts about what working during COVID-19 has been like. What have companies done right? What are technicians hoping to see companies do differently? How have technicians used digital tools to improve their safety?

Watch the recording to get an understanding of the frontline’s mindset and contact our team to ask any questions you have about the technician’s perspective.

Guest Speakers
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Anthony Pomes
Field Service Technician

“I am a field service technician for Quench covering the Raleigh-Durham market. I live in Chapel Hill, NC with my wife and 2 little guys, ages 7 & 10. I have been in the service industry my whole adult life.

I have served as a technician and as an owner and I truly enjoy my career. It’s a rewarding feeling being able to provide clean ice, water, and coffee to our many customers! I enjoy the challenges that come along with this type of work and remain motivated to go above and beyond for our customers.”

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John Cowan
Senior Field Service Technician, Tier III

“During my tenure with Hach, I have held many positions, starting in field service as a technician, transitioned to Service Sales, and then back to the field as a Tier III technician training and guiding my peers. With my associates in Electrical Engineering, Certificate of Completion from Kirkwood Community College in Water Treatment, and Confined Space Certification, I have been utilized as a power user for ServiceMax within my company since launch.

As an avid outdoorsman, I enjoy hunting, shooting, hiking, and camping. Due to this I currently hold the position as the treasurer for Latrobe Sportsmen’s Club, as well as an active member of Harvest Church in Derry, Pa.

When not in the ‘Fields’ I spend the remainder of my time with my family- My wife Julia and 4 girls. Abigail, Emma, Lily, and Adalynn.”

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Richard Martin
Customer Support Engineer
Domino Printing Sciences

Experienced electrical, mechanical field service engineer with demonstrated experience within the printing, food, oil & gas, and steel industries.

Tuesday, August 18
10AM PT | 1PM ET
1 Hour

Please note: all fields are required.

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