Your field service technicians are the face, and the hands, of your company. When a customer has an issue, it’s your field team that is tasked with getting the job done literally ASAP. To become valuable problem solvers and exceed customer expectations, technicians need access to expert knowledge and important information from across the organization. And they need it on the go and in real-time. However, according to data from the Service Council 46% of organizations say the most pressing challenge they are facing in their quest to improve service is their inability to integrate data across multiple areas within their company.
In this webinar Service Council Analyst Chris Gera and Sean Jordan from BioTek Instruments will discuss the overall trends in connecting field technicians with the data they need and specifically Sean will detail how they increased their customer satisfaction score to over 98% with Zinc secure, real-time communication from ServiceMax.
Together, we will discuss how to: