Every field service manager and executive strives for the same goal: delight customers while generating significant revenue and profits. But achieving this holy grail of field service often proves elusive. Why? Because companies generally approach the issues facing their service organization from a tactical perspective while ignoring the necessary cultural changes that are equally important.
Your company has a service culture, whether you know it or not. But is that service culture promoting the right values? Does it create a focus on your key business drivers? And is it pervasive and powerful enough to really define the way your employees work everyday?
Read on to see 7 ways to build a strong culture in your service business that will make your customers insanely happy and help your company drive higher profits than ever before.