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Supporting Those Who Keep the World Running
As the current global crisis has progressed, every business leader is trying to assess how to keep employees and customers safe while maintaining business continuity. Here at ServiceMax we’ve been working to understand the impact to all of our customers individually and how we can help.

To support our customers in these challenging times, we’re offering free and discounted solutions, as well as special professional services offerings to keep service operations running smoothly. To learn more about how you can get started on one or more of the offers, please submit your information and your Account Manager will be in contact with you with more details.

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Zinc

ZINC

Add Zinc at no charge for the next three months for new customers.

Challenge: Communication with Your Field

  • Are field workers getting safety updates from leadership?
  • Do technicians need instant answers to troubleshooting questions to avoid repeat visits?
  • Do you have inexperienced technicians tasked with new field service challenges?

Solution: Zinc Real-Time Communication

  • Zinc Broadcasts ensure top-down messages are received and management sees analytics of who viewed
  • Hotline groups, 1:1 & group messaging, and voice & video calling enables real-time tribal knowledge and information sharing
  • Inexperienced technicians have instant access to subject-matter experts and work order history

CUSTOMER AND PARTNER COMMUNITIES

Add a partner or customer community to your deployment within the next six months.

Challenge: Resource Constraints

  • Are you deferring routine maintenance and onsite work because you don’t have access to the equipment?
  • Are you soon expecting to need to work through a backlog of deferred work that may require additional resources and improved communication to partners and/or customers to deliver the work effectively?
  • Is the ability to exceed customer expectations to maintain and even improve your NPS scores of key importance during this time?

Solution: ServiceMax Community

For Partners:

  • Post work orders to your community and enable partners to accept/reject work
  • Track and report on work orders given to partners and approved independent contractors
  • Close the loop with partners and ensure their success when working with your customers
  • Consolidate your communication in one location and apprise partners of new service policies, procedures, upcoming events, training, or certifications programs

For Customers:

  • Enable customers to digitally send you requests for service
  • Enable customers to order parts
  • Freely communicate with customers around work orders and their equipment (see status, lookup work history, etc.)
CUSTOMER AND PARTNER COMMUNITIES
SERVICE BOARD

SERVICE BOARD

Current customers of Dispatch Console can now take advantage of Service Board, premier scheduling environment, supporting your teams in scheduling even in the most complex of situations.

Challenge: Scheduling Efficiency

  • Is it a challenge to uphold productivity and ensure consistent scheduling across dispatchers?
  • Are your dispatchers burdened by scheduling complex jobs like installations or overhauls?
  • Do you have to schedule a lot of preventive maintenance work or jobs with dependencies?

Solution: Service Board with Complex Jobs add-on

  • Drives productivity and consistent decision-making for all dispatchers
  • Provides dispatchers with a complete work view and makes it easy for them to get to relevant information
  • Helps plan and schedule projects, dependent jobs, crews and shifts efficiently

ADVANCED FORMS

Quickly deploy advanced checklist technology to increase productivity of your field teams.

Challenge: Safety & Compliance

  • How are you ensuring the safety and compliance of your field workforce during this time, and are your processes prepared for the post-crisis safety “new normal?”
  • Do you have complex safety protocols and/or compliance forms that are difficult to create and update?
  • Can your field technicians easily execute the correct safety and compliance workflows and documentation for every job?

Solution: Advanced Forms Powered by ProntoForms

  • Rapidly build complex forms and checklists to ensure worker safety and compliance
  • Scale forms quickly with no-code form builder
  • Create dynamic user workflows to ensure technicians efficiently fill out the right data
ADVANCED FORMS
FIELD SERVICE JOB BOARD

FIELD SERVICE JOB BOARD

Field Service Finder

In addition to these new customer offers, we have created a global, digital job board in partnership with Krios, to help you reach qualified workers for your open roles or help your impacted employees find their next opportunity. As we navigate these uncertain times, Krios and ServiceMax will offer Field Service Finder for free to any of our customers in need of workforce support. Job seekers can create a free login to apply for open roles.

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