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REPORT: Gartner Critical Capabilities for Field Service Management, 2018

New Gartner Report on Field Service Management

Evaluates vendor products for 3 common use cases using 9 product capabilities

ServiceMax was rated highest for Equipment as a Service use cases, which we believe is one of the hottest areas of Field Service Management.

Following on the heels of Gartner’s Magic Quadrant for Field Service Management, published in April, Gartner has now released “Critical Capabilities for Field Service Management”. This newly updated report scores vendor products for three common use cases –
  1. Equipment as a Service
  2. Complex Service and Support, and
  3. High-Volume and Volatile Schedules 
Out of 14 vendors rated, ServiceMax was rated #1 for the Equipment as a Service use case, which leverages IoT technology to drive more proactive service. ServiceMax also ranked #2 in Complex Service and Support, and #4 in High-Volume and Volatile Schedules. Access the report to understand how the critical capabilities evaluated map to your needs, and how vendors scored in each area.

Get the report today!

ServiceMax was rated highest for Equipment as a Service use cases, which we believe is one of the hottest areas of Field Service Management.

Following on the heels of Gartner’s Magic Quadrant for Field Service Management, published in April, Gartner has now released “Critical Capabilities for Field Service Management”. This newly updated report scores vendor products for three common use cases –
  1. Equipment as a Service
  2. Complex Service and Support, and
  3. High-Volume and Volatile Schedules 
Out of 14 vendors rated, ServiceMax was rated #1 for the Equipment as a Service use case, which leverages IoT technology to drive more proactive service. ServiceMax also ranked #2 in Complex Service and Support, and #4 in High-Volume and Volatile Schedules. Access the report to understand how the critical capabilities evaluated map to your needs, and how vendors scored in each area.

Get the report today!



Access The Report
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.