In this session of our Autumn FSC Virtual series we discuss with Robbert Merkus, EMEA Service Director at Hitachi Medical Systems and Jan van Veen, Founder & Managing Director at moreMomentum how the customer's voice is a driving force in the service transformation journey and why transformation is not anymore, a choice, but it is an imperative.

Robbert and Jan share their experiences in an open conversation moderated by Coen Jeukens, VP Global Customer Transformation Team at ServiceMax.