Interconnected devices (IoT) and big data have transformed customer expectations and business models, disrupting industry after industry and now Field Service is being fundamentally changed as well. Not only are assets expected to be maintained and fixed, but they are now expected to have 99% uptime through proactive maintenance and analytics.
Service is now the product.
Patrice Eberline, VP of Customer Transformation at ServiceMax, explores how firms can undergo service transformation to meet these new expectations in her new book “Into the Diamond Mine: A Field Transformation Handbook for Executives”. Take a walk with her into the mine and find out what Transformation really means for Field Service.
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