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Mobile apps have come a long way. The days when they could only be used for simple, repeatable service visits are long gone and requirements for multiple technicians, varying skills, many different installed products and longer jobs are now the norm.
In more complex service delivery situations, your service engineers cannot afford to show up unprepared. Beyond the right technical expertise, they need to be able to respond to any customer inquiry, take work on the spot and be as productive as possible to provide the best customer experience.
In this webinar, the ServiceMax Sales & Marketing team uncover the processes, metrics and mobile technologies that are raising the bar for service excellence. We’ll also give you a peek at our recently released ServiceMax Field Service App– the next generation mobile app for Field Service Management.