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Tundra Process Solutions Ltd. was growing and needed to scale to meet this demand. But they knew that hiring more techs wasn’t the only answer. Tundra needed to update and streamline their service operations to make each technician more efficient and effective, while reducing the amount of overhead and nonbillable time that was a drain on both employee job satisfaction and profitability. .
See how Tundra Systems Achieved
- Improved cash flow, with a 75% reduction in the time from service delivery to invoice
- Measurable first time fix rates, with a significant improvement seen already
- A 25% reduction in non-billable time