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Field service leaders are already faced with the challenges of adopting disruptive technology, managing aging workforces vs. hiring new talent, staying competitive, and meeting the high demand of their customers. How is it possible to keep up?
Toronto-based service leaders from a variety of different industries will gather at this luncheon to discuss strategies for facing these challenges and gain insights on how to successfully stay ahead of their competitors while still delighting their customers.
11:30AM - 12:00PM
Welcome and Introductions
12:00PM - 12:45PM
Regional Municipality of Peel's Story on Modernizing Field Service
Speaker: Gilbert Sabat, Commissioner Service Innovation, Information & Technology, Regional Municipality of Peel
Hear firsthand from a ServiceMax customer who is modernizing field service, which has allowed them to decrease overall costs and has ultimately made service the key differentiator of their business and the region they serve. We will discuss the initiatives they took to implement an end-to-end cloud solution to improve overall service efficiency and increase customer satisfaction.
12:45PM - 1:30PM
The Future of Field Service
Speaker: Joe Kenny, Vice President Global Customer Transformation, ServiceMax
We all know that benchmarking is an integral first step in any business transformation effort, but the biggest challenge is identifying where to start and what to measure. Learn about and discuss tools and best practices on benchmarking your organization in order to evolve for the future or risk getting left behind.
1:30PM - 2:00PM
Closing Remarks and Event Conclusion