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ServiceMax Analytics & Service Performance Metrics
Boost service revenue and profitability by gaining insight into your service operations
Ever heard the Peter Drucker adage, “what gets measured, gets managed”? You simply can’t run a successful field service organization today on gut feel – you need data. Understanding key performance metrics and tracking them closely is imperative to identifying strengths and improving weaknesses in your service operations.
A modern field service solution, like ServiceMax, makes data readily accessible, provides you with insights, and alerts you to potential problems. With the right data in hand, your organization will be able to:
- Increase visibility across your field operations and exceed your goals with insights on key operational metrics
- Improve decision-making for all stakeholders to keep customers happy and revenues flowing
- Immediately understand and balance competing priorities or the impact of policy changes