Embarking on your Service Transformation Journey
Join us for the second webinar in our Service Innovation Series
on March 30th.
In this session Joe Kenny, Senior Director, Customer Transformation at ServiceMax will discuss why service is moving into the spotlight in the boardroom, how to measure the maturity of your service business against leading service organisations, the top drivers for change and the model he has developed to assess the true value of your service organisation.
Join the webinar to discover:
- Benchmark data around key service metrics such as MTTR and FTFR
- The strategies best in class service departments are developing
- Best practices around reporting and analytics