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Digital transformation is a major trend sweeping across our sector – one direct side effect of which is that increasingly the FSE is often the only face to face human interaction between a company and their customers. So what does this mean for the FSE of tomorrow? How is their role evolving? What are the skills that will be vital to their role and how do these differ from those that we have previously sought in our FSEss.
In this webinar Kris Oldland from Field Service News and Kieran Notter from ServiceMax will discuss the latest research conducted in Summer of 2017 around the changing face of the field service engineer. With over 150 responses from executives in the space, this research offers an eye-opening insight into what the future may hold for field service engineer profession.
The Field Service industry is rapidly evolving, technology is continuously pushing the boundaries of field service efficiency whilst simultaneously customer expectations are becoming ever more demanding.
Kris Oldland is the Editor-in-Chief of Field Service News, Europe's leading business magazine dedicated to field service professionals and the field service industries. Kris has been working in business to business publishing for over a decade and launched the Field Service News publication in 2013, from which it has gone from strength to stength.
Kieran Notter is acknowledged as a service industry domain expert with 30 years’ experience. He specialises in field service revenue and working capital improvements, with a particular passion for supply chain operations. He is highly effective at partnering with customers to deliver tangible, practical results across their service operations. Having previously worked for companies including Kodak, Bell & Howell and most recently Pitney Bowes he understands the importance of a logical approach that is supported by real time analytics.