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Field Service: The Missing Strategic Link?

When executed well, the commercial payback of getting the service department in order is substantial with valuable insights being fed into other parts of the business such as R&D, Sales and Operations, but has field service been overlooked in the past in favour of other departments and has the time now come for greater prioritisation at board level?

Join Callum Budd, Project Manager at Vanson Bourne Research and Mark Homer, VP of Customer Transformation at ServiceMax for this insightful session based on a recent research project of over 200 field service and IT leaders around Field Service Operational Excellence. In this webinar Callum and Mark will discuss seven key trends service leaders are noticing the most and strategies for how to react to them including:

  • How to sell the value of increased focus on service to the board
  • Why 86% of respondents feel service is set to become a primary revenue driver over the next 2 years
  • How the IoT is massively increasing efficiences but can't replace the human instinct of service engineers

Vanson Bourne Recording
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