In field service, getting the right technician or field engineer to the right job at the right time with the right parts and information is critical. It’s also an incredible balancing act.
To schedule and dispatch the right technician, you need to quickly understand and balance availability, eligibility, service level agreements and skill inventories. Only then can you efficiently manage work orders, maximize utilization rates, and keep your valuable customers happy.
ServiceMax’s Advanced Scheduling capabilities can change the game for your scheduling and dispatch operations. Our highly interactive Dispatch Console can make your existing dispatchers several times more efficient, empowering them to automatically schedule most work orders and only turn their attention to the more difficult cases. Want to phase out dispatchers entirely? Using ServiceMax, technicians can self-schedule their work orders, pulling directly from a central queue; or explore our workforce optimization solution OptiMax, which dynamically optimizes your entire schedule based on criteria you prioritize.