Manage parts, returns and repairs across any service network, all without losing sight of your customer.
Broken products, missing parts and messy returns; these are a major drain on your profitability and a major strain on your customer relationships. But they also represent a unique opportunity. A timely, hassle-free replacement or repair can result in a customer even more loyal to your brand than before. Also, a quick turn-around of refurbished products or parts can significantly lower costs and positively impact your bottom line. You can even boost revenues as fresh-off-the-production-line units are put into the hands of new, paying customers instead of being used as replacement units. Whether you employ a field service or depot repair strategy to service your customers, ServiceMax can help you resolve customer issues in the fastest, most efficient way possible.
ServiceMax provides a full suite of field service management solutions ranging from contract entitlements, scheduling & workforce optimization, to inventory, depot repair, service parts and reverse logistics; all natively integrated with Saleforce.com’s customer relationship management (CRM) capabilities. The solution also features cutting edge capabilities such as mobile access via iPad, smartphone or laptop, social collaboration and real-time customer and partner portal access.