Service revenue and growth have never been more critical to the bottom line.
For manufacturers of all types and sizes, selling services -- not just products -- often delivers significantly improved margins. For many service providers, service IS their entire business. So why are so many organizations still using archaic, manual tools to sell and manage the delivery of services?
And don’t even think about trying to leverage the growing trend of offering “outcome-based service” – i.e. selling comfort vs. HVAC equipment or a set number of monthly prints, scans or copies vs. an all-in-one printer. The ugly truth is that many organizations are unable to market and sell the right service offering to the customer simply because they can’t administer it.
Don’t let your organization fall behind. Outcome-based service requires modern contract capabilities. ServiceMax empowers organizations to define and manage a wide range of service plans that enable expansion into new markets, and increase service revenue and profits – all within a complete, web and mobile field service delivery solution.