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100% Transparency Leads to Service Profitability for Topcon

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Key Takeaways

When Topcon needed to transform their service organization into a profit center for their company, they turned to ServiceMax to deliver an enterprise field service management solution with field-ready mobile apps. According to Topcon’s Director of IT, Gary Yantsos, “ServiceMax was the clear winner for us because it’s one of the few products that represent a comprehensive service framework and we had the ability to tune it to make it relevant to our business.”

See how Topcon achieved:

  • A 10% increase in service revenues
  • A 30% improvement in operational productivity
  • Increased 1st Call Fix Rates