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Without a comprehensive repository for service information, there were blind spots in Molecular Devices’ visibility into field service operations. “We had an idea of, but didn’t know exactly, how much time our technicians spent traveling compared to their ‘wrench time’,” says Sandra Lew, Business Systems Manager at Molecular Devices. “We wanted to maximize the time they spent fixing products, and minimize travel time.” Molecular Devices operates within the Danaher Life Sciences segment and provides high-performance bio-analytical measurement solutions for life science research and pharmaceutical sector.

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