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McKinley Equipment Corporation: The Road to Service Success 
Download this exclusive case study to find out how McKinley increased service revenue by 38%!

Today, McKinley is delivering stellar service consistently and getting more jobs done with the same team of talented technicians. They view first-time-fix rate as the metric for an all-encompassing measure of customer service effectiveness and increased it from 16% to 34%. Read the case study to understand how Mckinley addressed the following challenges:
  • Little accountability for proper record keeping
  • Departmentalized (i.e., siloed) data
  • Narrow visibility on service parts
  • Lack of accurate data on key service metrics
DOWNLOAD YOUR
CASE STUDY NOW

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