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The Service Council and ServiceMax Predict the Top 3 Field Service Trends for 2018

Summary

Field Service Management has been a market of change. What your organization did 5 years ago, or even last year, is being disrupted. Technologies as varied as mobile, wearables, big data, artificial intelligence, augmented reality, IoT, Cloud, 3D printing, digital twins, drones and robotics all have their applications in today’s field service delivery process. This, coupled with business model changes such as outcome based models and reliance upon 3rd party technicians, make for a complex landscape. But which disruptions will rise to the top this year?

Hear Sumair Dutta, Chief Customer Officer at thought-leader The Service Council, and ServiceMax from GE Digital’s Susan Tonkin as they each share the top 3 trends they see from each perspective – the market view and the “market leader” view.

Details
Title: The Service Council and ServiceMax Predict the Top 3 Field Service Trends for 2018

Date & Time: Thursday, Jan 11th
9AM PT | 12PM ET

Duration: 1 Hour
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Susan-Tonkin-Head-100.jpgSusan Tonkin
Sr. Product Marketing Manager
ServiceMax from GE Digital




sumair-datta-100.jpgSumair Datta
Chief Customer Officer
The Service Council
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